FAQ

1. What's your available paying method?

We usually accept payment by Paypal, credit card or debit card and Western Union. We cannot accept cash on delivery.

2. Is there any tax to pay?

All we will charge you is the costume cost and the shipping cost. We don't charge any extra tax. But please note that there may be import tax in some regions and countries which will be charged upon delivery.

3. Is it safe to purchase on herostime.com?

We assure you that it’s safe ordering on our website.

1) If there are any cheat or security issues for your payment, Paypal will open an investigation and will full refund you after it's confirmed unauthorized transaction.

2) Our company never leaks any customer’s information to other people by any ways. And we have a payment method that works for you, with VeriSign’s world renowned secure payment technology keeping your information safe at all times.

3) Paypal is global outstanding online-payments company, and it has the best network technique all over the world to protect your safe payment.

4) Professional technology department of our company and Paypal mesh with each other smoothly, so your payment and any information is safe.

4.How to Cancel An Order?

Please check the detail information about "how to cancel an order".

5. How do I change order information after submitting an order?

If you need any changes, please contact us within 24 hours from the minute the order is placed.

6. Why should I provide my phone number?

A right and valid phone number is vital and compulsory.

1) We can speak to you directly in urgent cases.

2) We can't print out the shipping label when that information box is blank.

3) The shipping company or the delivery man may have to text you or call you to check address, delivery time and other important things.

7. How to Track Your Order?

Please see the detail about "how to track your order".

8.How to estimate Shipping Cost?

Please see the detail information about "How to estimate shipping cost".

9. Can You Ship To MY COUNTRY?

Please check the country list which we can ship to. Or you can add whatever you are interested in the shopping cart to do a test order. If you are told no shipping service to your address, please contact us.

10. I Can't Log In

Please click Forget Password button below the login widow. The link to reset password will be sent to your e-mail.

11. How to use credit card?

You can use credit card and debit card through paypal, although you don't have a paypal account. Please check How to use credit card through paypal